For items that are In Stock (alias Ready to Wear)
- before canceling your order, a return authorization must be requested from Houndtribe within 14 working days of delivery, sending us a notice by email to firstname.lastname@example.org,
- without a prior notice we are not obliged to take the item back,
- the item must be returned in original packaging accompanied by original invoice,
- if the item has been worn or damaged, your canceling will not be considered,
- refunds will be permitted only if the item is returned undamaged in original packaging,
- Exchanges : at the time we will advise you of any price changes and of further delivery costs
- No Returns, due to inaccurate measurements (please take measurements of your dog as instructed in our Measurements page).
For custom and bespoke items
- Please do understand that Houndtribe does not exchange the products/creations that are made to order or bespoke orders,
- Also no returns due to inaccurate measurements (please take measurements of your dog as instructed in our Measurements page).
All of our products/creations are made by hands and so each item is one-of-a-kind. Therefor each product is slightly different. So it would be also your item, specially the one made on custom order and with pattern texture.
Shipping costs are not refundable!
Thank you for understanding.