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FOR -10% OFF on products in Stock USE CODE | in-stock-10

Customer service

1. PAYMENT METHODS

We accept payments in Euro via

  • Bank transfer (wire transfer)
    – we will send you the Proforma with all neccessary data for a wire Bank Transfer.
  • PayPal (which is secure and easy credit/debit card payment yistem)
    – accepts payments from customers with or without PayPal account

Once you have payed, you will receive email confirmation of your order soon as we get bank or paypal confirmation.


2. SHIPPING & DELIVERY

Houndtribe ships worldwide via Posta Slovenije (priority post) or GLS.
All items will arrive to your address in a box. If you wish you can order also a nice gift wrapping and a gorgeous gift box!

For deliveries outside of the EU (European Union) countries the customer takes the responsability of duty & taxes incured in the country of destination.

Shipping costs, taxes and custom duty are not refundable.

Once your item is has shipped, you will receive a confirmation email (or SMS if you wish on your mobile number) from Houndtribe, letting you know that your order is on the way to you or the address you have given us for a gift present.



3. TERMS & CONDITIONS

Acceptance of Terms & Conditions

Legal notice
Using the www.houndtribe.com website, it is considered that the user has accepted all legal provisions on the protection of intellectual property and copyright.

Prices
All prices are in Euro.

Houndtribe reserves the rights to change prices without prior notice.

VAT

All items in online shop already include the tax (VAT) of 20%.

Copyright
Copyright of www.houndtribe.com are the property of Vida Klenovšek and protected by Copyright Act.
Houndtribe is a registered trademark at the Office for Intellectual Property (Law on Industrial Property – 51/2006).

All rights reserved. Any copying of content, texts, photographs, drawing allowed for non-commercial use. It is prohibited to copy and distribute any content (text, photos, drawings) for commercial purposes.

General
For any errors we do not take responsability and we ask for your understanding. If you have already completed the purchase, and we later found the error, we will immediately let you know and we will eliminate the error (within 3 working days) on our online shop. After that you can purchase the item or you can withdraw from the purchase. We can not sell the product if we valuate that this would harm the trade mark Houndtribe. Thank you for your understanding.



4. PRIVACY POLICY

Privacy
Houndtribe is highly commited to the privacy our our customers. The information that we receive when signing up, is strictly protected. We use those information only to give high quality service, to the satisfaction of our valued clients.

 


5. RETURNS

For items that are In Stock (alias Ready to Wear)

  • before canceling your order, a return authorization must be requested from Houndtribe within 8 working days of delivery, sending us a notice by email to vida@houndtribe.com,
  • without a prior notice we are not obliged to take the item back,
  • the item must be returned in original packaging accompanied by original invoice,
  • if the item has been worn or damaged, your canceling will not be considered,
  • refunds will be permited only if the item is returned undamaged in original packaging,
  • Exchanges : at the time we will advise you of any price changes and of further delivery costs,
  • No Returns, due to innacurate measurements (please measure your dog as instructed in the Fitting room page.

For Made to Order and Bespoke items

  • Please do understand that Houndtribe does not exchange the products/creations that are made to order or bespoke orders,
  • Also no returns due to innacurate measurements (please measure your dog as instructed in the Fitting Room page).

All of our products/creations are made by hands and so each item is one-of-a-kind. Therefor each product is slightly different. So it would be also your item, specially the one made on custom order and with pattern texture.

Shipping costs are not refundable!

Thank you for understanding.