For items that are In Stock (alias Ready to Wear)
- before canceling your order, a return authoristation must be requested from Petiit Pethaus within 8 working days of delivery, sending us a notice by email to firstname.lastname@example.org,
- without a prior notice we are not obliged to take the item back,
- the item must be returned in original packaging accompanied by original invoice,
- if the item has been worn or damaged, your canceling will not be considered,
- refunds will be permited only if the item is returned undamaged in original packaging,
- Exchanges : at the time we will advise you of any price changes and of further delivery costs
- No Returns, due to innacurate measurments (please measure your dog as instructed in the Fitting room page..
For Made to Order and Bespoke items
- Please do understand that Petiit Pethaus does not exchange the products/creations that are made to order or bespoke orders,
- Also no retuns due to innacurate measurments (please measure your dog as instructed in the Fitting Room page).
All of our products/creations are made by hands and so each item is one-of-a-kind. Therefor each product is slightly different. So it would be also your item, specialy the one made on custome order and with pattern texture.
Shipping costs are not refundable!
Thank you for understanding.